Fenix Blog
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NYC will now see some sleek four-wheeled electric carts (e-carts) operated by Fenix Movers couriers, thanks to an expanded testing initiative supported by the NYC Department of Transportation. The goal? To have a more efficient network and improve the delivery experience in dense urban areas. By matching the right delivery modes with the right operating environment, this pilot supports our ongoing efforts to deliver a more sustainable and efficient network.
“After switching to FedEx with Picture Proof of Delivery, our customer service calls dropped off the face of the earth. We saw time to delivery for our customers improve over our previous service by 70%, going from an average of 10 days to as little as 2. These improvements to our customer experience have made this one of the easiest decisions we’ve made.”
-Melin, FedEx customer
We have tools to help you stay informed about your packages
Fenix App Coming Soon
*Only for FedEx Express or FedEx Ground residential deliveries which do not require signature.
Enhanced Options* that help keep you in control:
*Enhanced Options require enrollment in FedEx Delivery Manager service.
- Schedule your delivery date and time
- Create delivery instructions
- Hold at FedEx location
- Request delivery signature
Any customer who suspects their package has been stolen should contact local law enforcement.
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Review our global community engagement program and how we’re connecting through volunteering and charitable giving.